Overview
This five-day practical “hands-on” course will teach support newcomers the fundamental principles of supporting desktop and portable computers and operating systems. On course completion, students will be able to:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
This course will prepare students for the 220-601 A+ Certification Essentials exam for the objectives released in September 2006.
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Target audience
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
Prerequisites
Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web.
The following key skills are recommended:
- Use a keyboard and mouse
- Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs
- Start the computer and navigate the Desktop
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories
- Use Internet Explorer to view websites