Overview
This five-day practical “hands-on” course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.
On course completion, students will be able to:
- Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners
This course (when completed in conjunction with “CompTIA A+ Essentials Support Skills”) will prepare students to take one of the CompTIA A+ Certification Elective exams, for the objectives released in September 2006:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.
Target audience:
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
Course Details
Module 1: PC Support Industry:
- PC Support Industry IT Technicians
- Remote Support , Depot Technicians
- Problem Management
- Quality Assurance
Module 2: Configuring and Troubleshooting the OS:
- Using the Command Prompt Command Prompt and Text Editors
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
- System Management Tools Options for Deploying Windows
- Microsoft Management Console
- Windows Optimisation Tools
- Remote Utilities
- Windows Registry
- System Recovery Windows Troubleshooting
- System Restore
- Emergency Repair
- Data Backup
Module 3: Network Support:
- Connectivity and Client Options TCP/IP
- Configuring Network Properties
- Configuring Wireless Connections
- Configuring Client Options
- Sharing Resources Local and Domain User Accounts
- Creating User Accounts
- Planning and Implementing Groups
- Setting Share Permissions
- NTFS Folder and File Permissions
- Encrypting Files and Folders
- Auditing
- Internet Standards and Applications Overview of the Internet
- Development of the Internet
- Internet Services
- The World Wide Web
- Electronic Mail (Email)
- Newsgroups (Usenet)
- File Transfer Protocol (FTP)
- Telnet , Instant Messaging
- Virtual Private Networks
- Domain Names
- Uniform Resource Indicator
- Internet Email Addresses
- Configuring Internet Access Accessing the Internet
- Web Browser Security
- Network Maintenance and Troubleshooting Troubleshooting Networks
- Testing TCP/IP
Module 4: PC Maintenance and Troubleshooting:
- PC Maintenance Electrical Circuits
- Maintenance Toolkit , Hazards
- Preventative Maintenance
- Maintaining Display DevicesMaintaining Disk and Tape Drives
- Cleaning Inside the Case
- Power Problems
- Installing and Removing Hardware Disassembling a PC
- Removing Peripheral Devices
- Removing Storage Devices
- Reassembling the PC
- Adding and Removing Notebook Devices
- BIOS, CMOS, and System Resources BIOS and CMOS
- BIOS/CMOS Setup Programs
- System Resources
- Plug-and-Play
- Troubleshooting and Optimisation Diagnostic Hardware and Software
- Troubleshooting, Upgrading, and Optimising Hardware
- Maintaining Printers and Scanners Dot Matrix Printers
- Inkjet Printers
- Laser Printers
- Other Printer Types
- Scanners , Installing, Maintaining, and Upgrading Printers and Scanners
- Printer Troubleshooting
- Configuring and Troubleshooting Scanners
Prerequisites
Students should have successfully completed the “CompTIA A+ Essentials Support Skills” course or have previous experience of PC support.
Specifically, it is recommended that students have the following skills and knowledge before starting this course:
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure basic peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access