Overview
This bundle package includes the 5-day courses CompTIA A+ Certification Essentials Support Skills and CompTIA A+ Certification Electives Support Skills. The course will teach support newcomers the fundamental principles of supporting desktop and portable computers and operating systems.
On course completion, students will be able to:
- Identify types and characteristics of PC components - including motherboard, CPU, memory, and storage, input, and output devices.
- Install and configure peripheral devices.
- Identify types and characteristics of portable computers.
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP.
- Perform basic PC maintenance and troubleshooting.
- Understand fundamental principles of securing IT systems and working safely.
- Communicate effectively with customers.
- Install and configure print and imaging devices.
- Understand fundamental principles of implementing LANs and internet access.
- Describe PC support industry job roles.
- Manage Windows using command line tools and edit the Registry.
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems.
- Use tools to recover or restore a damaged installation.
- Configure and troubleshoot local network and wireless connections.
- Configure and manage users, groups, and shared resources.
- Configure and secure internet connections and web browser software.
- Perform preventative maintenance using approved tools and products.
- Assemble, disassemble, and upgrade PC and notebook components.
- Configure and update BIOS/CMOS.
- Troubleshoot, optimise, and upgrade hardware.
- Troubleshoot and maintain printers and scanners.
Who should attend?
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.
This course will prepare students for the 220-601 CompTIA A+ Certification Essentials exam for the objectives released in September 2006 and for the students’ chosen CompTIA A+ Certification Elective exam:
- 220-602 CompTIA A+ Certification IT Technician
- 220-603 CompTIA A+ Certification Remote Support Technician
- 220-604 CompTIA A+ Certification Depot Technician
Prerequisites
Students should have successfully completed PC Fundamentals or have equivalent experience. Please be aware that this is an intensive five day course rolling 10 days of training into five. Delegates are expected to already have working knowledge of and practical experience with the technologies covered during this course. In addition, it should be noted that because of the accelerated nature of the course there are fewer practical exercises then are found in the standard Comptia A+ Essentials and Comptia A + electives courses.
Delegates without the aforementioned practical experience should consider sitting the separate Comptia A + Essentials and Comptia A + Electives courses instead
Specific prerequisites include the ability to:
- Use a keyboard and mouse.
- Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
- Start the computer and navigate the Desktop.
- Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
- Use Internet Explorer to view websites.