Tomorrow's Operational Excellence Today

Data Subject Access Request Efficiency in Banking

Move towards a resilient system unaffected by surges

in subject access requests

 

Swiftly and correctly processing data subject access requests (DSARs) is essential to meet ICO regulations and avoid complaints, data breaches and unnecessary costs. 

 

With building backlogs and a post lockdown increase of requests from CMCs (claims management companies), DSAR teams are under pressure to respond quickly and accurately.

This paper identifies steps leading banks are taking to alleviate the current pressure, as well as laying foundations for iteratively moving towards creating a resilient system that can easily handle fluctuations in volume. 

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