Decisioning and End-to-End Process Automation Tool

  12 Month ROI Guarantee! 

Banks need to balance operational efficiency with the complexity of meeting regulatory requirements and mitigating business risks.

Departments often find themselves tied to inefficient processes and legacy systems resulting in high overhead costs and slow customer service. 


SmartFlow enables you to rapidly improve efficiency while keeping existing policies and systems in place for fast results and ensured compliance.

Process Cases 
40 x Faster and with 7 x the Accuracy of RPA

(1m 51s)

Compare Us With The Competition!

"Other suppliers said our problem was too complex or hard to fix – your innovation and vision have really helped us to move forward with our operational challenges"

- David Patterson

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Automate Processes From End-to-End

Most banking processes involve complex steps and human decisions. SmartFlow automates these where possible and provides a human with everything they need to make an informed decision quickly when necessary. 


By automating more SmartFlow is able to deliver larger cost savings and efficiency gains than competitor tools.

How SmartFlow is Used in Banking

Fast, Thorough Customer Onboarding with Automated AML/KYC

Complaint Handling & Redress

From 4 hours with RPA to 6 Minutes with SmartFlow 

A major retail bank were struggling with a high volume of complaints and growing backlogs.

SmartFlow enabled them to process complaints

40 times faster.


They had already implemented RPA task automation but with SmartFlow they were able to further reduce processing time for each claim from 4 hours with RPA, to 6 minutes with SmartFlow. This led to savings of over £50 million and big improvements in quality.

Compare SmartFlow with the Competition

Reduce operating costs by more than 30%

Respond to customers quickly and accurately even in complex situations

Automate whole processes & easily connect all of your existing systems

Make correct decisions almost instantly for first touchpoint resolution

Rapidly deliver verifiable

financial results

Work with your current systems to rapidly improve your processes

Easily adapt

as your business grows and changes

Guarantee your ROI 

within 12 months!


Real-Time Research Backed Decisioning 

Bad decisions can expose banks to financial and reputational risk.

Because of this decision making is often the most time-consuming part of a process with associated high staff costs and delays.

SmartFlow makes it easy to make fast accurate decisions so that you can provide your customers with the answers that they need immediately.

By blending automated decision making with assisted human decisions SmartFlow makes it easy to make informed and accurate decisions almost instantly.

How SmartFlow is Used in Banking

Take the Next Step in Your Automation Journey

SmartFlow can be used at any stage of your automation journey. 

  • Move beyond the limitations of existing automation projects.


  • Choose a flexible and scalable first automation solution.

SmartFlow links all of your systems including any existing automation tools for seamless end-to-end process automation. 




Secure, Compliant and Accurate

SmartFlow accesses systems via front end protocols in the same way your employees do so no additional security risks are introduced. It also improves security by making it harder for employees to breach internal policies and processes.

A full audit trail is automatically generated for complete transparency and FCA/ICO compliance.

Guarantee Real Business Results  -  12 Month ROI Guarantee

Every company claims to be the best, we are the only automation software provider who will guarantee your ROI.

Work with our expert delivery team to plan and deliver your project and you won’t pay for your SmartFlow software licences until you have received a 100% return on investment.

Find Out How SmartFlow Can Help You

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