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RPA – A basic guide

You may have heard of Robotic Process Automation, but do you know what it entails and the purpose behind it? The systems for Robotic Process Automation can recreate the majority of a human user’s actions. Tasks that could be considered mundane and repetitive can be taken over by the automation software. Such as the extraction of data, filling in of forms, queries and calculations. Any hassle of case handling can be reduced with process automation. The benefits of RPA are plentiful. Here are some examples of what an RPA system can bring to your business;

  • Reduced errors, leading to an improvement in customer service.

  • Tasks completed more quickly, with the automated process delivering a greater reduction in lead times.

  • With the more time consuming tasks being taken care of, your business will have more of it’s resources freed up.

  • Work carried out by such software is done so at a fraction of the financial expenditure.

RPA solutions are gaining more traction by the day, with a large amount of use being in finance and banking industries. There is a high volume of transactions in said industries, with the benefits being realised in a small time frame. RPA platforms give your business the scalability needed to maintain and perform ahead of the game.

Maximise IT’s RPA solution ‘SmartFlow’ enables manual processes to be taken and completed in a quick, cost-effective, accurate procedure

What is SmartFlow?

SmartFlow helps by pulling together a single front-end interface that tackles the highly complex processes which follow defined business rules. SmartFlow incorporates numerous data sources, even unstructured data and will provide 100% process compliance and adherence.

One major client of Maximise IT was a large UK retail bank, who wanted a solution to help them deal with a large volume of complex, incoming customer complaints. The Benefits that the bank witnessed were plentiful. An increased processing time of up to 40 times faster, a sharp improvement in customer service and 100% accuracy. Are robots going to replace human employees?

There is however the constant fear from the public that such automation systems will take jobs from humans. This is a genuine concern of numerous employees today. Worry not though, as RPA systems work to full effect with collaboration with humans, as opposed to replacing us. Assisting employees in their day to day tasks at work can free up time for new skills to be learnt by them or moved to deal with tasks with higher priorities. RPA systems also do not have to replace your current IT system, instead building upon and improving them. Find out more about SmartFlow at … Blog updated 17/08/2018 - Check out our basic guide to RPA video.

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