Growth of Robotic Process Automation is showing little sign of slowing down. A recent Gartner forecast has predicted that the RPA industry will be growing over 57% during the next year, with the RPA market being worth nearly $3 billion by 2021. The downside? Traditional RPA solutions are constrained by the Rule of Five. In order to unlock significant additional value, which businesses are keen to exploit, there is a need for a next generation approach to address the process gap.
Craig Le Clair of Forrester has determined a set of rules in aid of discovering the right use of RPA for the company or industry, to squeeze out the most value.
No more than 5 decisions RPA works better with simple applications that operate in high volume.
Requires Rules Management system
Lack of support for unstructured data
No more than 5 apps RPA doesn’t rely on APIs, which means they are sensitive to changes in applications.
Desktop front-ends susceptible to change
Constant change = always fixing bots
Lack of RPA support for API's
No more than 500 clicks RPA bots record the way an employee moves through repetitive tasks.
Lack of ROI
One of the critical success factors would therefore be to overcome the rule of five limitations and deliver fully end-to-end intelligent automation.
Incorporating Business Intelligence and scalability, SmartFlow provides a customer journey platform that provides coverage well beyond the limitations of traditional RPA.
Using attended automation, with an important range of additional components, SmartFlow delivers a fully orchestrated integrated approach. Providing a seamless end-to-end process coverage that can be used throughout organisations.
By applying process mining, customer analytics and machine learning to the relevant parts of the customer journey, SmartFlow can make cognitive decisions based on this growing set of information. Which previously needed to be undertaken by a human operator.
With traditional RPA there has always been isolated intelligence and no knowledge growth, hence the rule of five limitations. However, the joined up and integrated approach achieved by the combination of different components allows SmartFlow to grow its intelligent insights and decision-making capabilities.
Sound interesting? Find out more about our Intelligent Automation platform SmartFlow. Want to see it in action? Request a demo here. Or to find out more on how to go beyond the rule of five in RPA then view our webinar.