Many organisations have successfully deployed unattended automation technologies, such as Blue Prism, to help speed up the PPI process. However, as the FT recently discussed*, PPI volumes are on the rise and many organisations are struggling to cope with the demand, in spite of their automation efforts to date.
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* Megaw & Crow (2019) ‘Banks hit by wave of last-minute PPI claim inquiries’, Financial Times, 5 July.