Case Study
Process Automation

UK retail bank - Claims processing.

The client was a large UK retail bank who wanted a solution to help them deal with a large volume of complex, incoming customer complaints. The client had a defined case process for handling the compensation claims that arrive from historic and existing customers, but they were operating with fragmented IT systems and data handlers were having to search for information across 26 disparate systems, operating with outdated technology on legacy systems. When faced with the same challenge, five major vendors failed to provide a solution.

Our Solution

Maximise IT’s SmartFlow was deployed, a unique solution that worked with all of the client's existing IT systems, providing a single user interface to seamlessly work through the process, collate information into an output and flow into the next stage of the process. This was highly complex with the requirement to follow defined business rules incorporating numerous data sources, even unstructured data. The SmartFlow solution allowed the client to replace the manual process with software that completed the process quicker, more cheaply and more accurately than any knowledge worker it employed whilst achieving 100% compliance and auditability.  

Our Solution

Maximise IT’s SmartFlow was deployed, a unique solution that worked with all of the client's existing IT systems, providing a single user interface to seamlessly work through the process, collate information into an output and flow into the next stage of the process. This was highly complex with the requirement to follow defined business rules incorporating numerous data sources, even unstructured data. The SmartFlow solution allowed the client to replace the manual process with software that completed the process quicker, more cheaply and more accurately than any knowledge worker it employed whilst achieving 100% compliance and auditability.  

“None of your competitors offered us a solution like this!”

The Results

40 Times Faster
Processing time.

 
100% Accuracy
Rate achieved.
Improvement 
In customer service.

 
Scalability
During surge periods without additional resource.

Why not try SmartFlow for yourself?

Sign up for a free trial and discover how easily SmartFlow can transform your business processes. 

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