Customer Focused Commercial Lending with Optimised Processing

Manage Commercial Lending with Speed and Accuracy for Improved Customer Experience and Compliance

Commercial lending is complex, consumers have varied needs that often have to be matched to a diverse product portfolio. Credit risk needs to be carefully managed and regulatory requirements met. Coronavirus has added to this complexity requiring agile responses from banks to provide business interruption and bounce back loan schemes. 

Banks need to manage risks carefully to avoid financial losses and regulatory fines, but this can result in high overheads and slow customer results. Slow and inefficient processes lead to poor conversion rates and reduced customer loyalty, as well as quality issues that increase the risk of loan defaults and regulatory fines.

When done right, loans processing can give you the competitive edge. SmartFlow automates the lending process to allow for increased conversions, a more productive workforce and 100% compliance.

  • Provide fast personal experiences for every customer

  • Conduct thorough credit checks quickly

  • Reduce staffing and operational costs

  • Reduce the risk of loan defaults

  • Enable digital customer acquisition

  • Improve customer service, conversion and retention

  • Auto-generate an audit trail for compliance

  • Easily identify opportunities to help customers and cross-sell

Manually Processing Commercial Lending Often Takes Days - With SmartFlow Banks Can Issue Most Loans Within Hours

Issuing a commercial loan often takes days and can sometimes take several weeks.

Banks using SmartFlow can issue most loans within hours, freeing up employees to focus on difficult cases and add value where it matters most.  

 

SmartFlow can be used to cut costs and improve efficiency in asset finance. Automating credit decisions and helping to manage payment plans. 

  • Accelerate asset valuation process (in many cases) 

  • Automate underwriting processes

  • Increase depreciation accuracy

  • Automate purchasing (where relevant)

  • For hire purchases automatically manage insurance and maintenance programs

Asset Finance

Featured 

Video: 

What is SmartFlow

(1m51s)

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