Banking Use Cases

Detailed Use Cases Showing How SmartFlow is Used

in Banking & Financial Services

Chargeback Requests

Ensure fast and fair chargeback decisions while cutting processing costs

Complaint Handling

Handle complaints and customer redress 40 times faster

Customer Onboarding 

Fast, Thorough Customer Onboarding with Automated AML/KYC

Provide a comprehensive response to banking SAR requests within hours 

Business Lending

Fast business loan decisions without compromising due diligence 

Make quick mortgage decisions ensuring good customer experience

Mortgage Origination

Bounce Back

Loan Collections

Deal with increased volumes and provide support to BBLS customers

Further Use Cases in Banking & Financial Services

Compliance Checking

SmartFlow makes it easier to meet compliance regulations such as Customer Due Diligence (CDD), Know Your Customer (KYC), Bank Secrecy Act (BSA) and Anti Money Laundering (AML). Ensuring consistent application of rules and procedures SmartFlow also creates an audit trail for full compliance auditability.

Customer Journey

Provide customers with personalised real time responses at every touchpoint. SmartFlow can be used to make decisions almost instantly for first touch point resolution even when customer queries are complex.

Consumer Loan Applications

Automate the full loan application process to provide customers with a fast hassle free processes. Eliminate manual paper processing with a streamlined digital process with automated review and approval based on customer data-points and business rules.

Know Your


Ensure fast, thorough and accurate KYC assessments every time with automated KYC compliance. Collate customer data from multiple systems, digitalising and interpreting hard copies with OCR. View all data in a single view & automatically assess potential issues.



SmartFlow accelerates the mortgage application process while improving customer service and reducing risks of errors and lost documentation. SmartFlow automatically gathers information required, makes checks and issues communications and instructions where necessary

Anti Money Laundering (AML)

Connect customer relationship systems with digitalised KYC data, keeping data in sync across systems. Automate communications relating to AML checks with automated customer email or letter production.



What is SmartFlow


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