Onboard Customers with Speed and Accuracy for Improved Customer Experience and Compliance
Onboarding involves a number of steps to ensure new customers are introduced into the business quickly and securely. Customers are increasingly expecting fast personalised experiences, but banks need to make comprehensive checks to meet regulatory requirements and mitigate business risks.
As the first stage in the customer journey, customer satisfaction is vital, and long wait times can result in customers losing patience. Slow and inefficient processes lead to poor conversion rates and reduced customer loyalty, as well as an increased risk of breaching regulations and receiving fines.
When done right, onboarding can give you the competitive edge. SmartFlow automates the onboarding process, including KYC and AML processes, to allow for increased conversions, a more productive workforce and 100% compliance.
Provide fast personal experiences for every customer
Meet regulatory requirements with automated checks for KYC, AML and due diligence
Reduce staffing and operational costs
Enable digital customer acquisition
Improve customer service, conversion and retention
Auto-generate an audit trail for compliance
Easily identify opportunities to help customers and cross-sell
Manually Processing Customer Onboarding Can Take Weeks - With SmartFlow Banks Can Onboard Most Customers in Minutes
Opening a current account often takes days and other types of customer onboarding can sometimes take several weeks.
Banks using SmartFlow can onboard most customers within minutes, freeing up employees to focus on difficult cases and add value where it matters most.
What is SmartFlow