Decisioning and End-to-End Process Automation Tool

  12 Month ROI Guarantee! 

(1m 51s)

Banks need to balance operational efficiency with the complexity of meeting regulatory requirements and mitigating business risks.

Departments often find themselves tied to inefficient processes and legacy systems resulting in high overhead costs and slow customer service. 


SmartFlow enables you to rapidly improve efficiency while keeping existing policies and systems in place for fast results and ensured compliance.

Process Cases 
40 x Faster and with 7 x More Thoroughly than RPA

Compare Us With The Competition!

"Other suppliers said our problem was too complex or hard to fix – your innovation and vision have really helped us to move forward with our operational challenges"

- David Patterson

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Automate Processes From End-to-End

Most banking processes involve complex steps and human decisions. SmartFlow automates all steps including decisions.


In ambiguous situations it works with a human giving suggested answers and clearly presenting the relevant data. Doing this in real time makes it possible to reach informed decisions very quickly (e.g. while on a phone call). 

By automating more SmartFlow is able to deliver bigger cost savings and efficiency gains than competitor tools.

How is SmartFlow Used in Banking?

Customer Onboarding 

Fast, Thorough Customer Onboarding with Automated AML/KYC

Chargeback Requests

Ensure fast and fair chargeback decisions while cutting processing costs

Complaint Handling

Handle complaints and customer redress 40 times faster

Provide a comprehensive response to banking SAR requests within hours 

Business Lending

Fast business loan decisions without compromising due diligence 

Mortgage Origination

Make quick mortgage decisions ensuring good customer experience

Coronavirus Bounce Back

Loan Collections

Deal with increased volumes and provide support to BBLS customers

IT Governance and


Improve IT Governance controls and compliance, while increasing flexibility


Compare SmartFlow with the Competition

Reduce operating costs by more than 30%

Respond to customers quickly and accurately even in complex situations

Automate whole processes & easily connect all of your existing systems

Make correct decisions almost instantly for first touchpoint resolution

Rapidly deliver verifiable

financial results

Work with your current systems to rapidly improve your processes

Easily adapt

as your business grows and changes

Guarantee your ROI 

within 12 months!


From 4 hours with RPA to 6 Minutes with SmartFlow 

A major retail bank were struggling with a high volume of complaints. They were running a 24/7 operation and had already implemented RPA task automation. Despite this they had a growing backlog of complaints.


With SmartFlow they were able to reduce processing time for each claim from 4 hours with RPA, to 6 minutes with SmartFlow.

This led to big improvements in quality and savings of over £50 million.

Real-Time Research Backed Decisioning 

Correct decision making is vital within many banking processes. Factors influencing decisions are often complex with interdependencies and edge cases. This means that it is often difficult to balance effective risk mitigation with efficiency and timely customer service.  

SmartFlow makes it easy to make fast accurate decisions so that banks can:​

  • Effectively manage business risks (e.g. credit risks/market risks)

  • Reduce overheads by cutting case processing time

  • Provide fast personalised customer experiences at every touchpoint

  • Clearly show the evidence behind decisions for compliance

How SmartFlow is Used in Banking

Take the Next Step in Your Automation Journey

Knowing how best to implement intelligent automation can be complex. SmartFlow has capabilities to help wherever you are in your automation journey. 


  • RPA and low code capabilities for a flexible and scalable first automation solution.

  • Move beyond the limitations of existing automation projects with advanced decisioning and AI capabilities.

SmartFlow links all of your systems, including any existing automation tools, for seamless end-to-end process automation. 




Secure, Compliant and Accurate

It is essential that banking processes and systems are secure and support regulatory requirements. 

SmartFlow accesses systems in the same way your employees do so no additional security risks are introduced. It also improves security by making it harder for employees to breach internal policies and processes.

A full audit trail is automatically generated for complete transparency and FCA compliance.

Guarantee Real Business Results  -  12 Month ROI Guarantee

Every company claims to be the best, we are the only automation software provider who will guarantee your ROI.

Work with our expert delivery team to plan and deliver your project and you won’t pay for your SmartFlow software licences until you have received a 100% return on investment.

Find Out How SmartFlow Can Help You

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