FOR INSURANCE PROCESSES

Award Winning Process Automation

Tool for Insurance

Making insurance processes more efficient while improving accuracy, SmartFlow is an end-to-end process automation tool with advanced automated decision management. It can be used to:

  • Reduce operating costs

  • Improve customer service

  • Easily manage fluctuating volumes of work

  • Assure FCA compliance

  • Move beyond the limitations of any existing RPA "bots"

SmartFlow is a low code solution that can be quickly deployed, working with your existing systems to automate complex processes. 

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"Other suppliers said our problem was too complex or hard to fix – your innovation and vision have really helped us to move forward with our operational challenges"

- David Patterson

Automation Support Services - 12 Month ROI Guarantee

Every company claims to be the best, but we are the only automation provider offering a ROI guarantee!


Work with our expert delivery team to plan and deliver your project and you won’t pay for your SmartFlow licences until you have received a 100% return on investment.

Customer Case Studies

Find out how we supported our client in transforming their claims process.

SmartFlow was able to ensure 100% accuracy and process claims 40 times faster.

100% Accuracy

40x Faster,

Enabling Digital Transformation

SmartFlow enables genuine digital transformation through end-to-end automation.

SmartFlow works across your systems, building a data map of the automation process. Its ability to understand data from multiple sources without affecting underlying IT systems transforms back-end processes to optimise performance.

Video - What is SmartFlow (1m51s)

Drag And Drop – No Coding Required

We understand that you are the experts in your business and that is where you should be focusing your time and energy, that's why the SmartFlow interface is designed for ease of use by people of all tech capabilities. Our drag and drop interface is totally intuitive, it really couldn’t be easier.

That said, Maximise IT's services team are on hand, ready to provide training and support as you need it. 

New Client Acquisition

By handling the time-consuming repetitive tasks, SmartFlow enables your customer service teams to focus on tasks that require their intelligence and judgement. SmartFlow provides accurate reporting to support faster claims processes. Its ability to process claims accurately and quickly results in improved customer experience.

On Boarding Customers

SmartFlow’s automation of the customer onboarding process provides an end-to-end solution working across different systems to collect the relevant information. SmartFlow collects and enters customer data from multiple sources to validate the customer identity and complete the onboarding process. The process is significantly faster and improves customer experience.

Claims Processing

SmartFlow is the perfect solution for processing high volumes of  claims. With its ability to collect and analyse data from multiple systems, the claims process is made more efficient. SmartFlow brings all relevant case information to one place, providing your employees with supporting information to make insight-led decisions.

Know Your Customer

Stringent regulatory environments make KYC a mandatory and crucial procedure for many institutions. SmartFlow can help all professional services businesses conduct thorough and accurate KYC assessments, bringing together information across multiple disparate systems to give a ‘customer on a page’ view.

Fraudulent Claims

SmartFlow reviews processed and new claims to identify missing or conflicting information based on set rules and flag issues. With intelligence built in, it can identify potential fraudulent claims and flag them to a human for review.

Account Management

SmartFlow ensures all administration is processed correctly to reduce pressure on the human workforce. SmartFlow automates communications and policy management processes. The intelligent platform can recommend that customers discuss their insurance cover with customer services at key points e.g. when they change address.

New Client Acquisition

By handling the time-consuming repetitive tasks, SmartFlow enables your customer service teams to focus on tasks that require their intelligence and judgement. SmartFlow provides accurate reporting to support faster claims processes. Its ability to process claims accurately and quickly results in improved customer experience.

On Boarding Customers

SmartFlow’s automation of the customer onboarding process provides an end-to-end solution working across different systems to collect the relevant information. SmartFlow collects and enters customer data from multiple sources to validate the customer identity and complete the onboarding process. The process is significantly faster and improves customer experience.

Claims Processing

SmartFlow is the perfect solution for processing high volumes of  claims. With its ability to collect and analyse data from multiple systems, the claims process is made more efficient. SmartFlow brings all relevant case information to one place, providing your employees with supporting information to make insight-led decisions.

Know Your Customer

Stringent regulatory environments make KYC a mandatory and crucial procedure for many institutions. SmartFlow can help all professional services businesses conduct thorough and accurate KYC assessments, bringing together information across multiple disparate systems to give a ‘customer on a page’ view.

Fraudulent Claims

SmartFlow reviews processed and new claims to identify missing or conflicting information based on set rules and flag issues. With intelligence built in, it can identify potential fraudulent claims and flag them to a human for review.

Account Management

SmartFlow ensures all administration is processed correctly to reduce pressure on the human workforce. SmartFlow automates communications and policy management processes. The intelligent platform can recommend that customers discuss their insurance cover with customer services at key points e.g. when they change address.

Insurance Use-Cases

New Client Acquisition

By handling the time-consuming repetitive tasks, SmartFlow enables your customer service teams to focus on tasks that require their intelligence and judgement. SmartFlow provides accurate reporting to support faster claims processes. Its ability to process claims accurately and quickly results in improved customer experience.

On Boarding Customers

SmartFlow’s automation of the customer onboarding process provides an end-to-end solution working across different systems to collect the relevant information. SmartFlow collects and enters customer data from multiple sources to validate the customer identity and complete the onboarding process. The process is significantly faster and improves customer experience.

Claims Processing

SmartFlow is the perfect solution for processing high volumes of  claims. With its ability to collect and analyse data from multiple systems, the claims process is made more efficient. SmartFlow brings all relevant case information to one place, providing your employees with supporting information to make insight-led decisions.

Know Your Customer

Stringent regulatory environments make KYC a mandatory and crucial procedure for many institutions. SmartFlow can help all professional services businesses conduct thorough and accurate KYC assessments, bringing together information across multiple disparate systems to give a ‘customer on a page’ view.

Fraudulent Claims

SmartFlow reviews processed and new claims to identify missing or conflicting information based on set rules and flag issues. With intelligence built in, it can identify potential fraudulent claims and flag them to a human for review.

Account Management

SmartFlow ensures all administration is processed correctly to reduce pressure on the human workforce. SmartFlow automates communications and policy management processes. The intelligent platform can recommend that customers discuss their insurance cover with customer services at key points e.g. when they change address.

Unleash The Value From The Data In Your Organisation

SmartFlow has its own unique scanning capability, we call it SmartScan. It analyses data from multiple sources, reading and interpreting the content. With its screen scraping capability, SmartFlow collects screen display data from legacy documents and displays it within the latest interface, enabling SmartFlow to analyse historic information.

Human In The Loop

SmartFlow automates processes so that employees can focus on tasks that require their judgement. Keeping the human in the loop means that employees remain involved in the process, making decisions when necessary. Able to understand data, SmartFlow makes decisions and offers intelligent questions which are reported back to the employee who can assess how to proceed.

Enhance Your Data Strategy

SmartFlow brings together automation and data aggregation. As SmartFlow runs multiple processes across your data it builds a picture, much like a human would, only at an accelerated pace and with greater accuracy. This insight is invaluable in helping to inform your data strategy and drive value from the data you hold.

Machine Learning and Artificial Intelligence

The power of fast automation and data understanding enables machine learning, NLP and a host of other AI approaches to be applied to your data sets. The SmartFlow combination of automation and data analysis drives additional value into the business.

Speed – Accuracy – Security

SmartFlow increases speed, accuracy and security enabling better decisions to be made in real-time.

Drive Additional Revenue

With greater insight into individual customers in real time, and better understanding of macro level trends across your customer base, you can drive additional value from the data held within your organisation. This enables you to be innovative and explore opportunities to add value to your customers.

 

Experience Our Award Winning Software 

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