Manage Mortgage Applications with Speed and Accuracy for Improved Customer Experience and Compliance
Mortgage application processing is complex, consumers have varied needs and circumstances that need to be evaluated. Credit risk needs to be carefully managed and regulatory requirements met. Coronavirus has added to the pressures that mortgage providers face with changes to interest rates and UK stamp duty increasing demand.
Providers need to manage risks carefully to avoid financial losses and regulatory fines, but this can result in high overheads and slower customer results. Slow and inefficient processes lead to poor conversion rates and reduced customer loyalty, as well as quality issues that increase the risk of loan defaults and regulatory fines.
SmartFlow automates the mortgage process to allow for increased conversions, a more productive workforce and 100% compliance.
Provide fast personal experiences for every customer
Conduct thorough credit checks quickly
Reduce staffing and operational costs
Reduce the risk of defaults
Enable digital customer acquisition
Improve customer service, conversion and retention
Auto-generate an audit trail for compliance
Easily identify opportunities to help customers and cross-sell
Manually Processing Mortgages Often Takes Days - With SmartFlow Banks Can Process
Mortgages Within Hours
Issuing a mortgage often takes days and can sometimes take several weeks.
Banks using SmartFlow can issue most loans within hours, freeing up employees to focus on difficult cases and add value where it matters most.
What is SmartFlow