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Many companies have achieved RPA success during the first wave of RPA by automating processes adhering to the Rule of Five (5 systems, 5 decisions and 500 clicks). But Rule of Five opportunities will eventually become harder to find. What’s next for companies aspiring to drive digital transformation, outstanding customer journeys and efficiencies at scale?

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Our guest speaker, Craig Le Clair of Forrester, overviews the Rule of Five, outlines the challenges of RPA and discusses what companies need now.

Andy Hawkins of Maximise IT Solutions demonstrates SmartFlow; an intelligent customer journey platform that orchestrates automated bots, data, decisions, the end-to-end work process and human participants. Recognising the constraints of the Rule of Five, all components work in harmony with SmartFlow to become greater than the sum of its parts, unlocking true digital transformation opportunities.

“The key thing that comes across is your vision and your innovation

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